I expended two hrs plus a half at AA counter and didn't have the choice as I have been informed or to loose my ticket and go dwelling
Definitely the worst traveling practical experience I have at any time had with a domestic flight! Late stry for no evident explanation and took forty mins to have to terminal. Then An additional forty to get baggage. Awful.
I am extremely unsatisfied with your purchaser service!!! I believe it absolutely was more affordable for yourself To achieve this to me than to run the flight that I was originally on, since the flight wasn't full.
I've also created about my luggage staying scraped up and harmed…. I feel just as if I am due some compensation, and also a refund of $50 for my vacation…. I'm a affected person Girl, but I do hope another person contacts me shortly concerning this….
The entire opposite is your personnel Liibide (sorry I didn’t receive the spelling of his identify). I hesitate to simply call him a Shopper Service Rep. He did help me with some problems I'd on my outgoing flight but mainly was of no help in any way with my return flight.
I flew to Eire on nine/fifteen/15 and returned on nine/twenty five/15. This was my initial Global flight and my to start with time and energy to fly in many years. The personnel ended up pleasant along with the food items was fantastic. Consolation on the best way above was Okay as I'd an aisle seat but was in the middle of five seats on the return flight and the individual’s chair before me was many of the way back (appeared a little even further again than some) and I had been not able to check out motion pictures as it was also close and will rarely place my tray right down to eat. When returning, I saved watching for my bag and it just wasn’t there so went towards the counter and question.
I was attempting to acquire ticket for fifteen calendar year previous son and couldn’t use Web site for he was regarded as slight. I identified as consumer service and she or he assisted me with airline purchase. I specifically asked if I necessary to cancel if I could within just 24hours. This attendant reported Of course. I discovered 4 several hours later the reason son would want to fly was cancelled. I named back to terminate the flight the attendant instructed me I couldn’t terminate flight and it absolutely was a nonrefundable ticket. I advised her condition as stated over she reported she couldn’t do anything. I questioned for any supervisor, I obtained one particular and defined the specific situation, she explained I couldn’t terminate it and have my money back she was really impolite and hung up on me. I identified as back to inquire for an additional supervisor and as I was speaking with this supervisor she knowledgeable me that the final supervisor stated in her document I refused voucher. What ever a voucher was I wasn't even certain. Then next supervisor instructed me what she assumed. Hence the flight wasn’t cancelled considering that she stated to attend a pair days ahead of pop over to this site I make my last conclusion and he or she would wave switching payment to take action And that i shouldn’t have any hassle.
I are an AA buyer for over 25 decades. Your service has become disappointing to state the the very least. It's in all regions of service from sign in to , tavel to baggage dealing with.
My husband is in a nursing home with Alzheimer’s ailment. American is Making the most of my regrettable situation by insisting I pay back to transfer his miles to my account even though I am the a single who has been accuring the miles when searching Along with the Advantage card. Shame on American Airways. A technician can carry out this that has a handful of strokes in minutes.
I just concluded emailing an issue to shopper resolutions but accidentally hit one thing and my information disappeared; did you receive it?
My Mom experienced a worst expertise with AA flight.my Mother is 81 yrs.old lady who isn't going to talk English.We asked for wheelchair aid because of her arthritis as well as a language challenge.We had reconfirmed out request previous to her departure and a few days just before all jointly 4 times.At DFW airport she needed to transform aircraft.She acquired off the airplane and was instructed to watch for a wheelchair support.Right after waiting long time nobody came to help her.Resulting from not getting a wheelchair support promptly she skipped her connecting airplane to N.J.Someway she manage to obtain a airplane although not right until up coming early morning.Agent was helping her to create an arrangement for her to remain right away within the Airport.
I approached the agent by the name of “Susan A†and greeted her that has a “Superior Early morning!†Her response was a blank stare like I'd no business enterprise remaining there then a glare when I questioned her if she was obtainable.
I am emailing this remark for you to ensure that AA could possibly far better be able to motivate team to become more courteous when issues go wrong.Consumer service could make such a difference for those utilizing your service.
i required to be in chicago with the aforementioned time ten:03pm and so i contacted One more Airways (Virgin) who experienced a flight leaving san francisco at 4pm arriving in chicago at ten:15pm and booked a return flight again. i would really like a refund for the whole return flight as well as the booked chosen seat of 16F